Last updated: August 11, 2026

We want you to feel confident trying HADORI. This policy explains our 60-day money-back guarantee for HADORI products purchased directly from hadoriskin.com.

60-Day Money-Back Guarantee

If you are not satisfied with your HADORI order for any reason, contact us within 60 days after the order is delivered. Opened and used products are eligible. After your request is approved, we will refund the full amount paid for the eligible HADORI order, including applicable taxes and original outbound shipping charges, to your original payment method.

How to Request a Refund

• Email hello@hadoriskin.com within 60 days of delivery.
• Include your order number and the email address used for the order.
• You may tell us what did not work for you, but a reason is not required.

Returns

Please do not mail products back before contacting us. Depending on the circumstances, we may ask you to return the opened product, any remaining bars, or the original packaging. If a return is requested, HADORI will provide a prepaid return label. Please send the requested items within 14 days after receiving the label. Opening or trying a bar does not disqualify you from the guarantee, and if no product remains, simply tell us when you contact us.

For health and hygiene reasons, returned personal-care products are never resold.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at hello@hadoriskin.com. We will arrange a replacement or refund at no cost to you. We may request photos or other reasonable information to help us resolve the issue, but this does not reduce your rights under the 60-day guarantee.

Refund Timing

Approved refunds are issued to the original payment method within 5 business days after approval or, when a return is requested, after the return is received. Your bank or card issuer may require additional time to post the credit.

Order Changes and Cancellations

To change or cancel an order, email hello@hadoriskin.com as soon as possible. If the order has not entered fulfillment, we will make reasonable efforts to cancel it and issue a full refund. If it has already shipped, the 60-day guarantee remains available after delivery.

Scope and Legal Rights

This policy applies to HADORI products purchased directly from hadoriskin.com. Purchases made through another retailer are subject to that retailer's return process. HADORI may refuse a claim only where there is reasonable evidence of fraud, material misrepresentation, or abuse of the guarantee. Nothing in this policy limits any rights you may have under applicable law.

Contact

Questions or refund requests can be sent to hello@hadoriskin.com.